Customer Service Representative

Key Responsibilities:

• Respond to customer queries via phone, email, or chat
• Resolve complaints and provide accurate product/service information
• Maintain customer records in CRM systems
• Escalate unresolved issues to the appropriate departments
• Follow up to ensure issue resolution and customer satisfaction

Requirements:

• High school diploma or above
• Prior experience in customer service preferred
• Strong communication and problem-solving skills
• Proficient in English; multilingual candidates are a plus
• Computer literacy and ability to use CRM tools