Call Center Agent – Remote

Key Responsibilities:

• Answer customer calls and provide accurate information
• Resolve issues or escalate to the appropriate department
• Log call details and update customer records
• Follow scripts and service guidelines
• Meet performance targets for calls and customer satisfaction

Qualifications:

• High school diploma or equivalent
• Previous call center or customer service experience preferred
• Clear communication and active listening skills
• Reliable internet connection and quiet work environment
• Ability to multitask and remain calm under pressure