Customer Service Representative

Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Document customer interactions and transactions.
• Collaborate with team members to ensure a seamless customer experience.
• Follow up with customers to ensure satisfaction and build long-term relationships.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or a related field preferred.
• Strong communication and problem-solving skills.
• Ability to handle stressful situations calmly and efficiently.
• Proficient in using customer service software and CRM tools.