Customer Service Representative (Remote)

Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats.
• Assist customers with inquiries, order placements, and troubleshooting.
• Provide detailed product and service information to customers.
• Document customer interactions and escalate issues to relevant departments when needed.
• Ensure a high level of customer satisfaction with every interaction.

Requirements:

• Previous experience in a customer service role is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and patience when dealing with customers.
• Proficiency in using customer service software and CRM systems.
• Ability to work in a fast-paced environment.
• Reliable internet connection and a quiet workspace.