Customer Service Representative

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat.
• Resolve complaints and provide appropriate solutions.
• Maintain records of customer interactions and transactions.
• Provide product/service information and support.
• Follow up with customers to ensure satisfaction.

Qualifications:

• High school diploma or equivalent; additional education is a plus.
• Previous experience in a customer service role preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask and remain calm under pressure.
• Basic computer literacy and typing skills.