Customer Service Representative

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues efficiently and professionally.
• Process orders, returns, and refunds as needed.
• Maintain customer records and update databases with accurate information.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure satisfaction and build relationships.

Requirements:

• High school diploma or equivalent; a degree in business or communication is a plus.
• Previous experience in customer service, retail, or call centers is preferred.
• Strong verbal and written communication skills.
• Ability to multitask and handle high-volume inquiries.
• Proficiency in Microsoft Office and CRM software.
• Positive attitude and problem-solving skills.