Customer Service Representative

Responsibilities:

• Respond to customer inquiries via phone, email, or in person.
• Provide detailed product and service information.
• Resolve complaints and escalate complex issues when needed.
• Maintain accurate records of customer interactions.
• Meet performance metrics and ensure customer satisfaction.

Qualifications:

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proficiency in CRM software is an advantage.
• Previous customer service experience is preferred.