Call Center Agent

Key Responsibilities:

• Answer inbound calls and respond to customer queries.
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain detailed records of customer interactions.
• Meet performance targets, including call handling time and customer satisfaction.
• Collaborate with team members to improve service quality.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to work flexible shifts, including weekends and holidays.