Call Center Agent

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries professionally.
• Make outbound calls to follow up with customers or promote products/services.
• Provide accurate information regarding company products, services, and policies.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Maintain customer records and update databases with accurate information.
• Meet individual and team performance targets, including call handling time and customer satisfaction.

Requirements:

• Previous experience in a call center or customer service role is preferred.
• Strong verbal communication skills and active listening abilities.
• Proficiency in basic computer applications and CRM software.
• Ability to work in a fast-paced environment and handle high call volumes.
• Flexibility to work various shifts, including weekends and evenings.