Call Center Agent

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries professionally.
• Make outbound calls to follow up with clients or provide information.
• Resolve customer concerns, provide solutions, and escalate issues when necessary.
• Maintain accurate records of customer interactions in the system.
• Meet or exceed call center performance targets and customer satisfaction goals.
• Stay up to date with company products, policies, and promotions.

Requirements:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role is preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using computers and CRM software.