Call Center Agent

Key Responsibilities:

• Handle inbound and outbound calls, addressing customer queries and concerns.
• Provide information about products, services, and policies.
• Record call details and update customer accounts in the system.
• Resolve complaints or escalate them to the appropriate department.
• Meet daily call targets and adhere to company protocols.

Qualifications:

• High school diploma or equivalent.
• Excellent communication and problem-solving skills.
• Ability to work independently and maintain a professional demeanor.
• Basic computer skills and proficiency in CRM tools.
• Prior call center experience is a plus but not required.