Customer Service Executive

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Provide product or service information to customers and address their concerns.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain customer records and update information in the system.
• Collaborate with other departments to ensure customer satisfaction.
• Assist with orders, refunds, and exchanges as needed.

Qualifications:

• High school diploma or equivalent; additional qualifications in customer service are a plus.
• Previous experience in a customer service role is preferred.
• Strong verbal and written communication skills.
• Ability to handle challenging customer interactions with professionalism.
• Proficiency in using CRM software and Microsoft Office.